ComTrack

General · Carrier statements

How Agility FMO statements work

Name exported files so ComTrack identifies the carrier.

1 min readUpdated Includes video

Watch the walkthroughLoom video

Example Filenames and Carrier Identification:

  • “123456789-Agility UnitedHealthcare” → Carrier identified as “UnitedHealthcare”
  • “Super duper Agility Humana” → Carrier identified as “Humana”
  • “jksdj1233_Agility UHC ACA” → Carrier identified as “UHC ACA”

Important Note:

In ComTrack, the carrier name will always include “(Agility)” at the end.

So the final carrier names for the examples above would be:

  • UnitedHealthcare (Agility)
  • Humana (Agility)
  • UHC ACA (Agility)

1. Introduction to Agility 0:00

  • Overview of the confusion surrounding Agility.
  • Importance of correctly identifying the carrier from Agility files.

2. Downloading Agility Statements 0:06

  • When you download a statement from Agility, the carrier information is not clear.
  • The report may show names like UnitedHealthcare ACA, UnitedHealthcare Medicare, etc.

3. File Naming Issue 0:30

  • After exporting the file, if you do not rename it, you won't know the carrier.
  • The contract system cannot identify the carrier without proper naming.

4. Renaming the File 1:01

  • You must rename the file upon export from the Agility portal.
  • The file name must include the term 'Agility' with the first letter capitalized.

5. Identifying the Carrier 1:19

  • The system will look for the term 'Agility' in the file name.
  • It will identify the carrier based on what is to the right of 'Agility' in the file name.

6. Examples of File Naming 1:47

  • Example 1: '1234567 Agility' identifies UnitedHealthcare.
  • Example 2: 'Humana Agility' identifies Humana.
  • Example 3: 'UHC ACA Agility' identifies UHC ACA.

7. Display in Contract System 2:32

  • In the contract system, the carrier will show up as 'Carrier Name Agility'.
  • Examples: 'UnitedHealthcare Agility', 'Humana Agility', 'UHC Agility'.

8. Setting Up Comp Plans 3:10

  • Different carriers allow for different compensation plans for Agents.
  • The system will display these carriers distinctly.

9. Summary and Final Notes 4:05

  • Emphasize the importance of renaming files correctly.
  • Follow the guidelines provided in the video for successful identification.