ComTrack

General · Carrier statements

How to Bypass UnitedHealthcare File Rejections

Adjust the date in cell D2 to digest a current-month file.

1 min readUpdated Includes video

Watch the walkthroughLoom video

Step 1: Understand the Rejection Criteria 0:00

  • Recognize that UnitedHealthcare files can be rejected based on the date in cell D2.
  • The system checks if the date falls within the current month.

Step 2: Identify the Current Date 0:11

  • Confirm the current date (e.g., January 1st, January 6th).
  • Note that any date in January (1-1 to 1-31) will lead to a rejection.

Step 3: Change the Date in Cell D2 0:32

  • Modify the date in cell D2 to a future date (e.g., change it to 2-2).
  • Ensure the new date does not fall within the rejection criteria.

Step 4: Save Changes 0:46

  • Save the changes made to the file after adjusting the date.

Step 5: Upload to ComTrack 0:54

  • Upload the modified file to ComTrack.
  • Confirm that the file is now accepted as UnitedHealthcare.

Cautionary Notes

  • Be cautious of duplicate entries that may arise from this process.
  • Check file management later to remove any duplicates if necessary.