ComTrack

General · Carrier statements

Why your UHC file was Rejected, and Rolling Statements

When to digest UnitedHealthcare, Heartland and Aetna MA files.

1 min readUpdated Includes video

Watch the walkthroughLoom video

The 3 carriers that have Rolling statements are:

  • Aetna MA
  • Heartland National
    • Publishes a Rolling and Defined statement. We recommend digesting the Defined statement. Here's a walkthrough.
  • Unitedhealthcare

Understanding Rolling Statements 0:00

  • United Health Care, Heartland National, and Aetna have rolling statements.
  • A rolling statement allows for continuous updates throughout the month.

Downloading Commission Statements 0:33

  • You can download the commission statement file at any time during the month.
  • Example: Downloading on January 5th will include data from January 1st to January 5th.

Avoiding Duplicate Data 1:18

  • If you download the file on different dates (e.g., January 5th and January 18th), the data for the overlapping days will be duplicated.
  • ComTrack will reject any attempts to digest a file that contains duplicate data.

Digesting Files Correctly 1:51

  • To successfully digest the United Health Care files, wait until February 1st to process January files.
  • This prevents duplicates and ensures accurate data.

Cautionary Notes

  • Do not attempt to digest files from the same month before the first of the following month. This will lead to rejection due to duplicate data.
  • Always check the statement type to confirm if it is a rolling statement before downloading.